Terms and conditions
Issue date: 27 januari 2023
Company information
ROOV is a multi-platform application developed and provided to users (“User(s)”) by Augias Corp NV (“Provider”).
Augias Corp is a public limited company, registered with the Belgian Crossroads Bank for Enterprises (Gent) under number 0670.959.094, with its registered office located at Xavier De Cocklaan 70/1, 9831 Deurle, Belgium.
ROOV is an application designed to help users manage their finances by offering various functionalities, including budgeting of income and expenses, a digital archive for all documents, a digital marketplace, information on bank accounts, and more—whether for the purposes of debt mediation, financial management, budget guidance, or (social) rental purposes (“ROOV application”).
All communications and notifications can be sent to customercare@roov.app.
Applicable terms and conditions
The legal relationship between the Provider and the User is governed by these terms and conditions (“Terms and Conditions”). In the event that a particular matter is not addressed in the Terms and Conditions, the applicable law or, in the absence thereof, the generally accepted practice in similar industries shall apply.
The use of the ROOV application by the Users and all other potential services offered through this application by the Provider is subject to the Terms and Conditions, which, upon acceptance, form a legally binding agreement between the User and the Provider (“Agreement”).
After downloading the ROOV application, the User must accept the Terms and Conditions before proceeding with the registration process. The Terms and Conditions are always accessible on the website (www.roov.app) or within the ROOV application, and Users may request them via email to receive a PDF version. The User can only accept the Terms and Conditions if they are at least 15 years old and sufficiently capable of entering into a contract. If the User is under 18 years of age, they must have consent from a parent or legal guardian to accept the Terms and Conditions and use the ROOV application.
The User agrees that all communications will be made via email or other electronic means.
The Provider reserves the right to modify the Terms and Conditions at its discretion. Users will be informed of the changes, and the amended Terms and Conditions will come into effect 2 months after this notification. By continuing to use ROOV, the User indicates their acceptance of the changes. If the User does not agree with the changes, they may terminate the agreement by sending written notice to the Provider. The release of an updated version of the ROOV application may precede the effective date of the amended Terms and Conditions for existing Users. Users may be required to accept the updated Terms and Conditions in order to use all features of the updated version of the ROOV application.
Term and Termination
The Agreement remains fully valid until it is terminated by the User or the Provider. The User may terminate the Agreement at any time and for any reason by sending written notice to the Provider and deleting the ROOV application. The Provider may terminate the Agreement at any time and for any reason by providing written notice with a notice period of 2 months. The Provider may terminate the Agreement immediately in the event of a breach of the Terms by the User, if the Provider is legally required to do so, or if the Provider no longer offers the ROOV application.
Termination of the Agreement means that the User’s account will be deleted as of the termination date.
Paid features are offered within the subscription for a specified term. When the paid features are canceled in writing, the cancellation will take effect on the last day of the subscription period, and ROOV will be downgraded. There is no refund for paid features. In the absence of written notice of cancellation from the User before the end of the subscription term, the subscription will automatically renew for the same term.
Registration and usage
Before using the ROOV application, the User must register. The User can register using their email, Apple ID, or Google account. The User agrees to provide only accurate and truthful information and to keep it up to date. The User must keep the login credentials for the ROOV application confidential and secure and must not share them with anyone.
In the context of debt mediation, financial management, budget counseling, or (social) rental, the User enters the code received from the mediator, budget manager, or guardian to link the sub-account to their account in the ROOV application. Additionally, the User may link their own bank account to the ROOV application and share it with the mediator, budget manager, or guardian if desired. The User can then share their bank transactions and balance with the mediator, budget manager, or guardian.
In the context of debt mediation, by entering the code received from the mediator, the User agrees that the mediator will charge the respective annual fees to the User, expressly authorizing the mediator to pay these fees from the account managed by the mediator.
The User is solely responsible and liable for any and all activities that take place under their account.
The Provider reserves the right to refuse registration or suspend the use of the ROOV application by any User at any time.
The ROOV application may only be used in accordance with the General Terms and Conditions, for its intended purpose, and in compliance with all applicable laws and any third-party terms.
User content
The User can enter and upload all documents related to their financial management (invoices, warranty certificates, contractual documents, insurance policies, etc.) into the ROOV application. The application will then extract the necessary information from the uploaded documents to ensure the functions of the ROOV application are used correctly and efficiently.
The Provider is not responsible for the accuracy of the content entered or synchronized by the User in the ROOV application or created by ROOV based on the User’s input.
The User is solely responsible for backing up the content entered or uploaded into the ROOV application or the content synchronized with it.
No professional advice
Based on the User’s content, the ROOV application may provide personalized advice regarding financial health (such as measurements and analyses of various financial indicators) or commercial offers.
The User acknowledges and agrees that such advice, reports, or commercial offers do not constitute professional financial, tax, accounting, investment, or any other professional advice. The Provider makes no representations or warranties of any kind in relation to these. The Provider will not be held liable for any damage caused to the User or a third party resulting from the User’s use of such financial advice or commercial offers.
The User will receive notifications about their financial situation. They can also download a yearly, monthly, or quarterly report of the statistics in the ROOV application. The Provider is not liable for any damage caused by the notifications, inaccurate, outdated, incomplete content of reports, or any other information provided by the ROOV application.
License and property
The ROOV application and all rights thereto, including intellectual property rights, remain the property of the Provider or its licensors. Nothing in these Terms and Conditions shall be construed as granting the User any rights, except for the limited usage rights outlined below.
Subject to these Terms and Conditions, the Provider grants the User a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the ROOV application and its paid features, purchased in accordance with these Terms and Conditions, on any device of the same platform that the User owns and controls. The license is granted solely for the User’s personal, non-commercial use. Therefore, the User may not rent, lease, lend, sell, transfer, redistribute, or sublicense the ROOV application. Third-party services that are part of the ROOV application are licensed to the User either under these Terms and Conditions or under the third party’s license terms, if applicable.
The User may not attempt to access ROOV through any means other than the official application and may not circumvent the technology used to protect the ROOV application.
Maintenance and support
The ROOV application is subject to continuous development, and the Provider reserves the right to update, modify, or discontinue the ROOV application or any features thereof at its discretion, without prior notice to the Users.
The User acknowledges that the Provider has no obligation to maintain or update the ROOV application.
There may be times when ROOV or third-party integrated services are temporarily unavailable due to maintenance, certain technical issues, or other events beyond the Provider’s control. The Provider is not liable for any disruptions, interruptions, defects, system failures, or other events outside of its reasonable control that cause the services offered on the ROOV application to become inaccessible or disrupted.
Paid functionalities
With the free version of the ROOV application, Users can only access the basic functions of ROOV. Users can obtain paid features by upgrading their subscription. In the context of debt mediation, financial management, or budget coaching, the User may be required to bear the costs associated with the use of the application. The Provider does not guarantee that the ROOV application will always be free and reserves the right, at its discretion, to change the prices at any time.
Detailed information about pricing and features is available on the website www.roov.app.
Downloading or using ROOV may incur additional costs for the internet connection, according to the standard rates of the internet service provider. The User is responsible for any associated costs.
Payments and reimbursements
The User can subscribe to the paid features by upgrading their subscription within the ROOV application. Upon confirming the purchase within the ROOV application, the paid features are activated immediately, and the User acknowledges that they forfeit their right of withdrawal.
Payment is due and payable immediately upon completion of the purchase process and can be made through the payment methods provided during the purchase process. The service will begin immediately after the successful completion of the payment transaction via electronic means, unlocking the paid features in the User’s ROOV application.
In the case of automatic renewal of a subscription, the price will be charged on the first day of the new term.
No refunds will be made for paid features.
Trial period
The Provider may offer paid features with a predetermined trial period without payment. However, the User must provide their payment details to start such a trial period. If no cancellation notice is received from the User before the end of the trial period, the paid subscription term will begin on the first day after the trial period ends, and payment will be processed. By starting the subscription with the trial period and providing payment details, the User agrees to any future charges for the subscription after the trial period.
Processing of Personal Data
When registering for and downloading the ROOV application, as well as during the use of the services, the Provider processes personal data of the User.
Further details regarding the processing of personal data can be found in the Privacy Policy, which is available within the application or on the website.
The Privacy Policy provides specific information about what personal data is collected, how it is used, the legal grounds for processing, and the rights of the User concerning their personal data, including how to request access, rectification, or deletion of their data.
Warranties and Limitation of Liability
The User downloads the ROOV application at their own risk, and the Provider cannot be held liable for any damage to the User’s devices. The Provider is also not liable for any damage arising from the use of the ROOV application.
The ROOV application is provided “as is” and “as available” without any express warranties or representations regarding its accessibility, accuracy, or functionality. The Provider is not liable for damages resulting from deficiencies or technical failures, except when such a failure is caused by willful recklessness or gross negligence on the part of the Provider.
To the extent permitted by law and notwithstanding any other limitation of liability as set forth in the Terms and Conditions, the Provider is not liable for any indirect damage or loss suffered by the User or third parties.
Indemnification
The User agrees to indemnify and hold harmless the Provider, its directors, officers, employees, and other representatives from and against any third-party claims arising from the User’s use of ROOV and integrated third-party services, including any liability or costs arising from any claims, direct or indirect damages, loss of profits, lawsuits, judgments, legal costs, and attorney fees.
Third-party services
ROOV or parts of it may integrate or otherwise include third-party services or content. The User acknowledges that other terms may apply to their use of such third-party services (including privacy policies) and that the Provider cannot guarantee the availability of such services and content. The User must agree to and comply with all applicable third-party terms when using the ROOV application. The integration or inclusion of third-party services or content does not imply unqualified approval of ROOV by the respective third parties.
Applicable Law and Disputes
Unless otherwise required by mandatory law of any jurisdiction, the Terms and Conditions and any disputes or claims arising out of or in connection with their subject matter or formation will be governed by the laws of Belgium. Any judicial disputes will be referred to the courts with material and local jurisdiction based on the address of the registered office of the Provider.
These terms and conditions are written in Dutch, French, and English. In case of dispute or contradiction between the different texts, the English version will prevail.
Severability
If any provision of the Terms and Conditions is deemed invalid or unenforceable in any way or to any extent, such invalidity or unenforceability shall not affect any other provisions of the Terms and Conditions or render them invalid or unenforceable. The provision will be enforced to the extent permitted by law or will be deemed replaced by a provision that is valid and enforceable, and that most closely reflects the original intent and purpose.
Complaints and contact info
Any questions, complaints, or notifications regarding the ROOV application can be sent to customercare@roov.app.
If the User is not satisfied with the response from the Provider, they can always file a complaint with Ombudsfin – North Gate II, Koning Albert II laan 8, box 2, 1000 Brussels, or ombudsman@ombudsfin.be.
