Privacy Policy
1. Introduction
1.1 General
Augias Corp NV (hereinafter “We,” “Us,” or “Our”) understands that your privacy is important to you and that you may be concerned about how your personal data is used. We respect and value the privacy of everyone who uses our application ROOV (hereinafter: our services). When you use our services, we will only collect and use personal data in a manner described here and in accordance with our obligations and rights under applicable privacy laws.
This Privacy Policy applies when we act as the data controller for the processing of personal data in our services, in other words, when we determine the purpose and means of processing personal data.
Please read this Privacy Policy carefully so that you fully understand it.
1.2 What is personal data?
Personal data is defined in the GDPR (EU Regulation 2016/679, known in English as the General Data Protection Regulation, “GDPR”) as “any information relating to an identified or identifiable person.” In simpler terms, personal data refers to any information about you that makes it possible to identify you. Personal data includes obvious information, such as your name and contact details, but also less obvious information, such as identification numbers, electronic location data, and other online identifiers.
1.3 Contact Information
Our services are offered and managed by Augias Corp NV. We are registered under the company number 0670.959.094, and our registered office is located at 9831 Sint-Martens-Latem, Xavier De Cocklaan 70/2, Belgium.
In connection with this Privacy Policy, you can contact us via email at dpo@roov.app.
2. What personal data is processed?
Depending on your use of our services, we may collect and store certain personal data, as outlined in the table below, using the methods also mentioned in the table. For more information about our use of cookies and similar technologies, please refer to our Cookie Policy.
3. Hoe gebruiken Wij de persoonsgegevens?
According to the GDPR, we must always have a lawful basis for using your personal data. The following table outlines how we may use your personal data and the legal grounds we rely on for each purpose.
| What we do (purpose) | Which data is used | Justification | Retention period |
|---|---|---|---|
U registreren op Onze applicatie ROOV |
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Het beschikbaar stellen en beheren van uw account. |
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Het leveren van verschillende diensten van Onze applicatie, zoals bv. kostenoverzicht, budgetplanner, vergelijker, bank account informatie integratie en digitaal archief. |
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Het personaliseren en op maat maken van uw ervaring op Onze applicatie, bv. door gepersonaliseerde ervaring te verkrijgen. |
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Het beheren van Onze applicatie, waaronder kwaliteitscontrole, verbetering en ontwikkeling van de dienstverlening. |
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| Zie de Cookie Verklaring. |
Aankopen via de applicatie ROOV verrichten. |
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| De gegevens worden niet opgeslagen door Ons, maar worden enkel met uw toestemming doorgestuurd naar een derde partij die ze verwerkt. |
Communiceren met u. |
| Legitiem belang: om te kunnen reageren op verzoeken, vragen of opmerkingen of om contact met u op te nemen voor vragen van welke aard dan ook (bijv. wanneer u contact met ons opneemt via sociale media, telefoon of e-mail); | De gegevens worden bewaard gedurende 2 jaar na het antwoord. OF Persoonsgegevens worden bewaard totdat we denken dat u tevreden bent met onze reactie en in ieder geval maximaal 2 jaar na het antwoord. |
U voorzien van marketing gerelateerde informatie via e-mail waarvoor u toestemming heeft gegevens (direct marketing). U kunt zich op elk gewenst moment afmelden via door te klikken op de link ‘uitschrijven’ in de betreffende e-mail of door een andere actie die daarin wordt beschreven. |
| Toestemming | Uw gegevens worden gebruikt totdat u zich afmeldt. |
Additionally, we may process your personal data when necessary to comply with a legal obligation to which we are subject. Notwithstanding the above, we may retain your personal data when it is necessary for the establishment, exercise, or defense in the case of legal claims, either in judicial procedures or in administrative or out-of-court procedures. The legal basis for this processing is our legitimate interests, namely the protection and exercise of our legal rights.
The provision of certain personal data is entirely voluntary, and therefore, the scope of the data processed by the provider primarily depends on the ROOV features you wish to use.
4. Profiling
We use automated systems to carry out certain forms of profiling. This profiling does not result in automated decision-making that has legal effects for you.
The following data may be analyzed or predicted through profiling:
- Family situation
- Housing situation
- Education and employment
- Ownership details
- Economic situation
For the following purposes:
- Marketing purposes (we request your consent for this)
- Providing the services you requested (such as cost overview, budget planner, comparator, bank account information integration, and digital archive). We base this on the contract we enter into with you to provide our services, and where necessary, your consent is requested (for personal financial data and transaction data).
- Improving and developing the ROOV application as well as behavior to develop and test new features. For this, we ask for your consent (for non-essential cookies), and in some cases, we rely on our legitimate interest (for necessary cookies) to ensure the application functions technically well. See our Cookie Statement.
5. Processors
A processor is a natural person or legal entity that processes personal data on behalf of or in the name of our company. We may sometimes enter into a contract with this party to provide certain products and/or services. In other words, we rely on processors because it is necessary for certain services. In this case, we will enter into a written agreement with the processor to ensure the security of your personal data. The processor will always act according to our instructions.
We rely on the following categories of processors:
– Companies we have engaged for marketing purposes
– Companies we have engaged for ICT technical support and hosting purposes
– Companies we have engaged for administrative purposes (e.g., CRM system)
– Companies we have engaged for communication purposes (e.g., marketing communication)
– Companies we have engaged for logistical purposes
– Companies we have engaged for analytical purposes
– Companies we have engaged for payment purposes
6. The provision of your personal data to third parties
In principle, we will not share your personal data with third parties (other than processors) for any purposes, except for the following exception.
In some circumstances, we may be legally required to share certain personal data if we are involved in a legal proceeding or to comply with legal obligations, a court order, or instructions from an authorized government agency.
Sharing your personal data with other users of ROOV is an option provided to you, but it is entirely optional and depends solely on your personal decision. This option can, for example, be used by married or cohabiting partners, but also by other users.
7. International transfer (outside the EEA) of your personal data
In principle, we process personal data within the European Economic Area (EEA). The EEA consists of all EU member states plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or equivalent legal standards.
In some cases, we may store or transfer your personal data in whole or in part to countries that are not part of the EEA. These are known as ‘third countries’ and may have less stringent data protection laws than EEA countries. This means that we take extra steps to ensure that your personal data is treated as safely and securely as it would be within the EEA. We will enter into Standard Contractual Clauses (SCCs, approved by the European Commission) with these parties, and additional measures will be taken to protect the data of our users from unauthorized access.
8. Adjustments
We may update this policy from time to time by publishing a new version on our website. This may be necessary, for example, if the law changes or if we expand or modify our service in a way that affects the protection of personal data. Any changes will be posted on our website. We advise you to check this page occasionally to ensure that you are satisfied with any changes to this privacy statement.
If we have your email address (for example, because you are a customer or have subscribed to our online newsletter), we commit to informing you of any significant changes to our Privacy Statement via email.
9. Your rights
Some rights are complex, and not all details are included here. Therefore, please refer to the relevant provisions and guidelines from supervisory authorities for a complete explanation of these rights.
Your main rights under the GDPR are:
– the right of access;
– the right to rectification;
– the right to erasure (right to be forgotten);
– the right to restrict processing;
– the right to object to processing;
– the right to data portability;
– the right to lodge a complaint with a supervisory authority;
– the right to withdraw your consent.
You can exercise your rights concerning your personal data by notifying us via email. Please see section 1.3 for contact details.
We will respond to your request within one month of receiving it. Normally, we aim to provide a full response within that time. However, in some cases, especially if your request is more complex, more time may be required, up to a maximum of three months from the date we receive your request. You will be fully informed of the progress.
9.1. Right of access
You have the right to confirm whether or not we are processing your personal data and, where we are, to access the personal data along with certain additional information. This additional information includes details about the purpose of the processing, the categories of personal data concerned, and the recipients of the personal data. Provided that the rights and freedoms of others are not affected, we will provide you with a digital copy of your personal data. The first copy is provided free of charge, but additional copies may be provided for a reasonable fee.
9.2. Right to rectification
You have the right to have inaccurate personal data about you corrected and, taking into account the purposes of the processing, to have incomplete personal data about you completed.
9.3. Right to erasure (right to be forgotten)
In certain cases, you have the right to have your personal data erased without undue delay. These circumstances include: the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw your consent for processing based on consent; you object to processing in accordance with specific rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data has been unlawfully processed. However, there are exceptions to the right to erasure. General exceptions include when processing is necessary: for the exercise of the right to freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise, or defense of legal claims.
9.4. Right to restrict processing
In certain cases, you have the right to restrict the processing of your personal data. These circumstances include: you contest the accuracy of the personal data; the processing is unlawful but you object to erasure; we no longer need the personal data for our processing, but you need it for the establishment, exercise, or defense of legal claims; and you have objected to the processing, pending verification of that objection. If processing is restricted on this basis, we may continue to store your personal data. However, we will only process it further: with your consent; for the establishment, exercise, or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of public interest.
9.5. Right to object to processing
You have the right to object to our processing of your personal data for reasons related to your particular situation, but only where the legal basis for processing is that the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or that the processing is intended for the establishment, exercise, or defense of legal claims.
You also have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you object to this, we will cease processing your personal data for this purpose.
Additionally, you have the right to object to the processing of your personal data for scientific or historical research purposes or statistical purposes for reasons related to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
9.6. Right to data portability
Where the legal basis for our processing of your personal data is:
(a) consent; or
(b) the processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract, and the processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply when it would adversely affect the rights and freedoms of others.
9.7. Right to lodge a complaint with a supervisory authority
If you believe that our processing of your personal data is in violation of data protection law (GDPR), you have the right to lodge a complaint with the supervisory authority responsible for data protection. In Belgium, the supervisory authority is the Data Protection Authority (GBA).
Contact details of the Data Protection Authority:
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
contact@apd-gba.be
https://www.gegevensbeschermingsautoriteit.be
9.8. Right to withdraw consent
Where the legal basis for our processing of your personal data is consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
