I am Lawyer/social service provider/social housing provider

I have a question about Transactions

Older bank transactions are not visible. How far into the past are transactions loaded?

That depends from bank to bank. We go back as far as possible in the past. The banks are obliged to provide a history of at least 90 days. We cannot provide more than the bank is willing to give us.

On this page you can find an overview of the available history per bank: https://roov.app/en/supported-banks

Latest bank transactions are not visible. How long does it take to load new transactions?

While using the app, we have transactions synchronised at the bank. It may take a few minutes before all recent transactions are loaded.

If you get a warning about the status of your bank account, new transactions are not loaded. Then you can always try to reconnect and authorise your bank account.

If you are still experiencing problems, please contact customercare@roov.app.