Social letting made easy

Social housing providers and associations have the task to provide people with a roof over their heads. With 170.000 people on a waiting list in Belgium we realize that it is a monumental task to help everyone. However, 1 out of 7 of the social tenants experiences issues with paying their rent regularly and on time and 4% can’t pay any rent at all. Managing tenants and reducing rent loss is incredibly time consuming. We have developed software that connects the tenant and the landlord. Thanks to our PSD2 license we can detect and prevent rent loss even before it happens. You can now work on a constructive solution with your tenant much earlier in the cycle and prevent bigger issues.

Certified company by National Bank of Belgium

Screening of tenants

How do you know if your prospective tenant will be able to pay the rent? Proof of income is not enough! The app connects the tenant with the property and, through analysis of monthly income and expenses, will provide an insight into whether or not the tenant will be able to afford the rent. The better you screen your tenants, the better you can help them towards a sustainable solution.

Proactive management

The dashboard gives you the tools to get notified as soon as potential problems arise. Notifications are sent to the landlord based on several parameters. As soon as we become aware that the tenant will have difficulty in making next months’ rent you will get a notification and you will be able to work on a solution with your tenant.

Minimize rent loss

It is the social housing providers’ responsibility to work with their tenants when rent cannot be paid. Every euro in paid rent translates itself into extra funding for other social housing projects and increased supply. It is therefore important to minimize rent loss and help people with their day to day finances.

Better Support

Don’t lose time with collecting the financial information of the tenant. Request a report from your tenant and react quickly to the issues at hand. The dashboard will automate tasks and drive significant time savings for every employee.

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ROOV Business

Two lines

Rental assistance is one of our core tasks. As a social landlord, we want to assist our tenants as best we can in their rights and obligations. Where the focus of our rental counselors on the daily basis is the guidance of the individuals, the ROOV-application on his turn provides the perfect insight in the financial follow-up and the incentive for budgetary self-reliance. That's why investing in a pilot project.

Jonas De Vlieger

General Director Sociaal Verhuurkantoor Zuid-Oost-Vlaanderen


PSD2, also known as Payment Services Directive 2, is a European guideline relating to payments based services. The guideline obliges banks to share payments data and bank account information with recognised, trusted, third parties if the end user has instructed them to do so. The third party needs to have obtained a license from the National Bank of Belgium in order to be able to receive the data. As a user, you can only give this type of permission to an entity that has received a PSD2 license. A PSD2 license is only issued after significant and ongoing auditing of the companies’ compliance practices, IT, security and more. Because of this you can be sure that your data is safe due to the strict regulatory obligations placed on the company.

Privacy is one of our most important values. Your data is stored on Belgian servers that comply with the strictest security standards in the business. Because we work through a license of the National Bank of Belgium we also have to comply with strict rules and regulations related to data storage and security. We fully understand that the data we deal with is sensitive and, as a result we treat it with care and with fundamental respect for user privacy.

ROOV is easy to reach for any of your questions. Double check if your question has already been answered at our helpdesk; question not included? Send us an email at If you’re a member of the press you can reach us at

The dashboard is made for both social housing providers as well as agencies. A meeting with one of our team members is necessary in order to provide you with the best possible service for your use case. Send us your contact details and we will get in touch with a custom proposal.

Our pricing is based on a number of variables like number of clients, type of client, app usage, etc. We look forward to explaining our pricing model in detail during a meeting with one of our team members. Send us your contact details and we will get in touch with you for a custom proposal.

Our main goal is to make your clients better at financial management, budgeting and getting them to be more involved with their own financial well-being. We want to minimize rent loss and make sure that renting social housing is more than just a roof over your head but a step towards financial well-being.

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