Social tenancy made easy

Today, there are 250.000 properties for social housing and the waiting list is more than 170.000 families long. There is a massive shortage of quality rental properties. As soon as you get your home assigned, the most important thing is to keep it for as long as you can. The main reason why you might lose your home is if you can’t manage to pay rent. With the ROOV mobile app we aim to help you even before potential problems come along. Early and transparent communication around your situation will help your social housing provider react faster and work towards a sustainable solution for you.

Certified company by National Bank of Belgium

Housing security

We help you minimize the risk of losing your home. The app provides a connection between you and your landlord so that everyone is informed about any potential, upcoming issues. We provide you and your landlord the opportunity to react faster before anyone loses control. That way you can get back the precious time needed to secure your home.


Connect your own bank account and get clear insights. Get monthly reports about your spending habits to find out where you can save. Use our learning module at your own pace to learn more about budgeting and how we can help you even more in the future.


The ROOV app notifies you when problems might appear. Your social housing provider is also made aware and can quickly determine the right course of action to help you avoid bigger problems. Financial security and well-being is something that we help you with; remember that there is also someone around who’s there to help you.

Learning module

A learning module is provided in the app that you can use at your own pace to learn more about budgeting and personal finance. Step by step will help you become better at managing your money. How to set a budget, make plans for a worry free holiday, etc. We help you grow towards a stable financial household that is resilient and can handle any unforeseen circumstances.

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Two lines

As a single mother, social housing is necessary for me to be able to rent a good home. I feel secure in knowing that there is always someone there to help me, it gives me peace of mind and fewer sleepless nights.


Two lines

I had to wait a long time to finally be able to rent my dream apartment. It was never easy for me to manage money because I never learned how to do it at home or at school. I want to get better and smarter so I can improve my financial well-being.



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PSD2, also known as Payment Services Directive 2, is a European guideline relating to payments based services. The guideline obliges banks to share payments data and bank account information with recognised, trusted, third parties if the end user has instructed them to do so. The third party needs to have obtained a license from the National Bank of Belgium in order to be able to receive the data. As a user, you can only give this type of permission to an entity that has received a PSD2 license. A PSD2 license is only issued after significant and ongoing auditing of the companies’ compliance practices, IT, security and more. Because of this you can be sure that your data is safe due to the strict regulatory obligations placed on the company.

Privacy is one of our most important values. Your data is stored on Belgian servers that comply with the strictest security standards in the business. Because we work through a license of the National Bank of Belgium we also have to comply with strict rules and regulations related to data storage and security. We fully understand that the data we deal with is sensitive and, as a result we treat it with care and with fundamental respect for user privacy.

ROOV is easy to reach for any of your questions. Double check if your question has already been answered at our helpdesk; question not included? Send us an email at If you’re a member of the press you can reach us at

If you are working together with a lawyer, debt mediator or social service provider it would be important that they are already working with ROOV. Send us an email at with the contact details of your debt mediator or social service provider and we will reach out. If they are using ROOV, we will let them know you want to use the app and send you a code that gives you access to all of ROOV’s features. You can also request the code when you launch the app for the first time.

Go to the app store or the Google Play Store and search for ROOV.. important: If you’re receiving budget management services or renting social housing you should only download and activate your account after we’ve activated the code. Get your code first and then download the app.

The app is the link between you and your mediator or social service provider. It helps transparent communication and allows them to find and act on potential issues faster. You get better and more proactive service when you need it most.

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