I am Client with lawyer/social service provider/social housing provider

I have a question about Bank accounts

How can I link my bank account(s) to ROOV?

If you are using ROOV Premium, you can automatically import your transactions from your bank card into the app.

  • Go to "Transactions" tab and click "Link your bank account".
  • Follow the steps on the screen to link your bank account.
  • If your bank is not listed contact us at: customercare@roov.app.
  • Once linked, you will be able to access your transactions when performed.
  • You can then categorise these transactions so that they appear in your Insights. You can do this by clicking on a transaction and then you can change the category.

If you encounter problems linking your bank account, send an email to customercare@roov.app with the following info:

  • Which bank
  • Account type
  • Which device
  • Where does it go wrong
  • Possibly a screenshot

From which banks can I link accounts? What if my bank is not (yet) included?

We currently support almost all Belgian banks. Find out via this link. If your bank is not listed, contact us via customercare@roov.app.

Can I link savings accounts, securities accounts, credit cards or meal vouchers?

It is currently not possible to link savings accounts, securities accounts, credit cards or meal vouchers.

New European regulations and technical solutions are being worked on to make this possible in the future. A timing for this is not yet known.

I am experiencing problems linking bank account(s). What can I do?

If you experience problems linking your bank accounts, please feel free to send an email to customercare@roov.app, with the following info:

  • What is the e-mail address of your ROOV account?
  • Which bank?
  • Type rekening
  • Which device are you using?
  • Possibly a screenshot of where it goes wrong.

Older bank transactions are not visible. How far into the past are transactions loaded?

That depends from bank to bank. We go back as far as possible in the past. The banks are obliged to provide a history of at least 90 days. We cannot provide more than the bank is willing to give us.

On this page you can find an overview of the available history per bank: https://roov.app/en/supported-banks

Latest bank transactions are not visible. How long does it take to load new transactions?

While using the app, we have transactions synchronised at the bank. It may take a few minutes before all recent transactions are loaded.

If you get a warning about the status of your bank account, new transactions are not loaded. Then you can always try to reconnect and authorise your bank account.

If you are still experiencing problems, please contact customercare@roov.app.

How can I monitor the bank account(s) managed by my debt mediator or administrator?

It is important that after registering, you have entered the code given to you by your debt mediator or administrator.

In the case of collective debt settlement, you must first link your account yourself to access the section account.

Why can't I see the balance of the bank account(s) managed by my debt mediator or administrator?

In the case of collective debt mediation, you are required to link your living allowance account yourself to access the mediator's account.

If you still do not see a balance, the mediator or administrator may not share this info with you. Please contact your intermediary or administrator for this.

I don't see all the transactions on the bank account(s) managed by my debt mediator or administrator. How come?

In the case of collective debt mediation, you are required to link your own living allowance account to access the mediator's account.

The debt mediator or administrator may only share incoming or outgoing transactions with you.

In addition, older transactions may not be shared by the bank. The bank is required by law to offer only a 90-day history.