To use the app, you need to create an account by registering. This is necessary to keep your data safe and accessible from multiple devices.
It is possible to register through ROOV, Facebook, your Google or Apple account.You can use ROOV from multiple devices. Here you just need to log in the same way as on your other devices.
If you were using a password to log in, Then on the login screen, under the password field, you can click on "forgot your password?"
You will enter your e-mail address from your ROOV account and we will send you an e-mail with a link to reset your password.
If you were using another login method such as Google, Apple or Facebook, then your password is managed there and you will need to request your password there again.
Click on "forget your PIN". You get the following message: "you can access your account again by logging in via your chosen method (email, Apple, Facebook or Google)". Once logged in, you can use the avatar button at the top right to adjust your PIN preferences.
On mobile/tablet, you can click on "forgot your PIN". You will get the following message: "you can access your account again by logging in via your chosen method (email, Apple, Facebook or Google)". Once logged in, you can change your code via the avatar button at the top right, under "setting", under "pin code".
Maybe you had registered via Google, Facebook or Apple login, and need to log in this way. It could also be that an incorrect password was entered.
Maybe you have multiple accounts with different login methods (Google, Apple, Facebook or password). Check if you can log in using a different method.
iOS: click on the avatar button at the top right under settings select Profile and select Delete Profile.
Android: At the moment, it is not possible to delete your account in Android. You can delete your account by sending an email to customercare@roov.app.