If you are using ROOV Premium, you can automatically import your transactions from your bank card into the app.
If you encounter problems linking your bank account, send an email to customercare@roov.app with the following info:
We currently support almost all Belgian banks. Find out via this link. If your bank is not listed, contact us via customercare@roov.app.
It is currently not possible to link savings accounts, securities accounts, credit cards or meal vouchers.
New European regulations and technical solutions are being worked on to make this possible in the future. A timing for this is not yet known.If you experience problems linking your bank accounts, please feel free to send an email to customercare@roov.app, with the following info:
That depends from bank to bank. We go back as far as possible in the past. The banks are obliged to provide a history of at least 90 days. We cannot provide more than the bank is willing to give us.
On this page you can find an overview of the available history per bank: https://roov.app/en/supported-banks
While using the app, we have transactions synchronised at the bank. It may take a few minutes before all recent transactions are loaded.
If you get a warning about the status of your bank account, new transactions are not loaded. Then you can always try to reconnect and authorise your bank account.
If you are still experiencing problems, please contact customercare@roov.app.
It is possible to link multiple accounts at the same bank, as long as you are the holder of these accounts.
When you start linking via multiple customer numbers at the same bank accounts. It is possible that previous links will no longer synchronise.