That depends from bank to bank. We go back as far as possible in the past. The banks are obliged to provide a history of at least 90 days. We cannot provide more than the bank is willing to give us.
On this page you can find an overview of the available history per bank: https://roov.app/en/supported-banks
While using the app, we have transactions synchronised at the bank. It may take a few minutes before all recent transactions are loaded.
If you get a warning about the status of your bank account, new transactions are not loaded. Then you can always try to reconnect and authorise your bank account.
If you are still experiencing problems, please contact customercare@roov.app.
In the case of collective debt mediation, you are required to link your living allowance account yourself to access the mediator's account.
If you still do not see a balance, the mediator or administrator may not share this info with you. Please contact your intermediary or administrator for this.
In the case of collective debt mediation, you are required to link your own living allowance account to access the mediator's account.
The debt mediator or administrator may only share incoming or outgoing transactions with you.In addition, older transactions may not be shared by the bank. The bank is required by law to offer only a 90-day history.